Shipping Policy

At Refined Collection, we understand that purchasing vintage fine furniture is a significant investment. We take great care in delivering your pieces safely and professionally.

How We Ship

We work with experienced furniture shipping professionals who specialize in handling vintage and high-value items. All shipments include:

• Professional packaging - Items are carefully wrapped, padded, and secured for transport
• White glove delivery - Experienced handlers bring items into your home
• Room placement - We'll place items in your desired location
• Assembly (if needed) - Basic assembly for items that were disassembled for shipping
• Debris removal - We take all packaging materials with us

Delivery Timeline

Shipping times vary based on your location and the availability of carriers:

• New England (MA, CT, RI, VT, NH, ME): 1-3 weeks
• Northeast & Mid-Atlantic: 2-4 weeks
• Southern & Midwest States: 3-5 weeks
• Western States & California: 4-6 weeks

These are estimates. Actual delivery times may vary based on carrier availability, weather conditions, and other factors beyond our control.

Shipping Costs

Shipping costs are calculated individually for each item based on:

• Item size, weight, and fragility
• Your delivery location
• Special handling requirements
• Access considerations (stairs, elevators, etc.)

We'll provide a detailed shipping quote before you complete your purchase. You can also contact us at any time for a shipping estimate.

Scheduling Your Delivery

Once your order is confirmed and prepared for shipment:

1. We'll notify you when your item is ready to ship
2. The shipping carrier will contact you to schedule a delivery window
3. Most deliveries offer a 2-4 hour arrival window on the scheduled day
4. You'll receive a call when the driver is 30-60 minutes away

Large & Oversized Items

Some items (armoires, large dressers, sectional sofas, etc.) may require:

• Additional preparation time - Extra packaging to ensure safe transport
• Lift-gate service - For safe loading and unloading
• Threshold delivery - Delivery to your doorstep if interior access is limited
• Special rigging - For difficult access situations (narrow stairs, tight corners, etc.)

We'll discuss any special requirements before finalizing your order.

Local Pickup

Local customers are welcome to arrange pickup at our location. Please contact us to schedule a pickup time. We're happy to help you load your vehicle and provide tips for safe transport.

Insurance & Claims

All shipments are fully insured for their purchase value. In the unlikely event of damage during shipping:

1. Inspect your item(s) thoroughly before signing the delivery receipt
2. Note any visible damage on the delivery receipt
3. Photograph any damage and contact us immediately
4. Keep all packaging materials until your claim is resolved

We'll work with you and the carrier to resolve any shipping damage claims as quickly as possible.

International Shipping

We currently ship within the continental United States only. For Alaska, Hawaii, or international shipping inquiries, please contact us directly. We may be able to accommodate special requests on a case-by-case basis.

Questions?

If you have questions about shipping a specific item or need a shipping estimate, please don't hesitate to contact us. We're here to help make your purchase experience as smooth as possible.